Returns Policy

Clarence Community Transport (“Yamba Airport Shuttle”, “we” or “us”) try to ensure that we only promote Offers that our members will enjoy. We understand, however, that occasionally, this is not always the case. This policy sets out the circumstances in which Clarence Community Transport may provide refunds to our members (“member” or “you”) in respect of a specific Offer

AUTOMATIC REFUNDS

Clarence Community Transport will provide an automatic refund where:

• we are required by law to do so;
• we have made a mistake in advertising a Offer that fundamentally misstates the product or service that is the subject of the Offer;
• prior to the redemption of the voucher during the Travel Voucher Redemption Period, the provider of the Offer ceases trading or ceases to provide the goods or services that are the subject of the Offer.

CIRCUMSTANCES THAT DO NOT QUALIFY FOR REFUNDS

The following circumstances DO NOT qualify for refunds:

• where you have contacted us after the conclusion of the Travel Voucher validity period (all refund requests must be submitted in writing while the Travel Voucher is still valid)
• where you have failed to read our Terms and Conditions, Website General Terms of Use, Privacy Policy or the specific Fine Print for your Offer (located under “The Fine Print” tab on Clarence Community Transport)
• if you change your mind after you have purchased a Offer (for whatever reason)
• if the Offer experience did not meet your general expectations (for whatever reason)
• if you are unable to travel due to a medical condition or any other personal reason
• if you are unable to obtain your preferred time to experience the Offer
• if you cannot redeem the Offer prior to the end of the Voucher Redemption Period due to travel or other personal commitments
• if you lose or misplace your Voucher
• if the business on behalf of whom we are advertising a Offer does not honour the terms of the Offer because you have failed to present the voucher on redemption
• If the business does not have availability to redeem your voucher because you have not attempted to make a booking within a reasonable period of time (as determined by Clarence Community Transport) from the Travel Voucher Expiry Date
• if you cancel a scheduled appointment such that the cancellation voids the voucher in accordance with the business’ cancellation policy (for example, if you don’t ‘show up’ for a scheduled appointment, or cancel an appointment without providing the notice period as provided by the relevant cancellation policy)
• if you have had a dispute with the business on behalf of whom we are advertising the Offer
• if you are late for your booking, and the business decides to cancel your voucher

SUBMITTING A REFUND REQUEST

A request for a refund must be submitted via bookings@connectu2.org.au. All members requesting a refund will be required to provide full particulars as to why they are not satisfied with the quality of the goods and services that are the subject of a Offer.

VERIFICATION

Clarence Community Transport will verify the validity and veracity of some or all of the particulars of a request for refund by consulting with the relevant merchant responsible for fulfilling the offer. Clarence Community Transport may also ask you (by phone or email) to provide additional information in relation to the refund request.

REFUSAL

In circumstances where we believe that a request for a refund does not fall within the scope of this policy, is misleading, incorrect and/or deceptive or is otherwise invalid, Clarence Community Transport may, in its absolute discretion, refuse a refund request. Clarence Community Transport is under no obligation to provide you with reasons as to why your request has been refused. Please note: any fraudulent refund requests will be immediately referred to the relevant authorities.

REFUND VIA DIRECT DEPOSIT

The refund will be credited to your preferred bank account, according to the details provided by you during the refund request process. Any refund provided by Clarence Community Transport is in no way an admission of liability by or on behalf of Clarence Community Transport or the admission of any other fact in connection with any act or omission which led to the request for a refund being submitted by the member.

CHANGE TO POLICY

Clarence Community Transport may change this policy at any time at our absolute discretion by posting the revised policy on this website. It is your responsibility to review the terms of this policy regularly. By visiting and using the TripADeal website you agree to abide by the terms of this policy.

CONTACT INFORMATION

Any feedback or questions regarding this policy should be emailed to bookings@connectu2.org.au